sucks because there goes my profit because I don't get free shipping from Walmart but I want to make sure this customer gets taken care of correctly. I ordered some edging for my garden bed online at Walmart.com. I next contacted Walmart via online chat. Although customers don't have to return an unordered item, if he agrees to return it, you must pay shipping and any other costs the consumer has incurred. My Items. Someone had sufficient information to buy a … Enter Zip Code or city, state. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. • The Lululemon customer who received 19 extra running hats in the mail and was told to keep them all; • The shopper who ordered one iPod Touch from Walmart and … They say my package has been lost and would I like a refund. Pretty bizarre, I just happened to be checking my checking account due to a payroll snafu at work, and notice a random $80 charge for Walmart.com from about an hour before this morning (4/30/19). This ludicrous position taken by Walmart sinks so low in seller abuse that even Ebay, Amazon & Paypal (or the CC companies) wouldn't steal its seller funds with such a laughable reason. I ordered an Instant Pot Duo SV 6qt Multi-Use Pressure Cooker (Item #2226685). Yesterday my mom received was an 18 Pack of … Should I just try to find it locally and ship it myself? I would like to make it clear that I did not order these goods, and they are unsolicited. Of course, I said yes. This egregiously abhorrent policy inflicted on its sellers by Walmart is just wrong and needs to really be addressed and talked about in my view. I was going to buy a Walmart gift card and just drop ship the order but I figure they will receive the item with Walmart branding all over it. Enter Location. “On (date when the package was received), I received from you: (description of item or items received). If the customer placed an order but received the wrong item, consider offering an incentive such as a discount or free shipping on the next order. Error: Please enter a valid ZIP code or city and state ... You will receive an email shortly at: Here at Walmart.com, we are committed to protecting your privacy. Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. I know that you should either: i. reship the correct item if the customer is okay with that or ii. A week had passed after the scheduled arrival date and my package had not arrived. ULPT Request: Returning items to Walmart Due to a shipping mistake on Amazon’s part, I wound up with 3x CLS1110 Walkie-talkies (they actually told me to keep them!) Two weeks later FedEx delivers the package. As I've been sitting in front of the PC working all morning I obviously didn't order an accessory kit for a food processor I never heard of. It was supposed to arrive by a certain date via FedEx. At $160 I’d like to return them as “a gift” but obvs Amazon isn’t going to bite on that. To further complicate this, it's a birthday gift for my mom in another state, so she had no idea it was the wrong item when UPS dropped it off. Say you accidentally mail the wrong item to a customer that is $20-$30. bestbuystore.jpg (Plain Dealer file photo) Q: You may already be aware of this, but there is a new (to me) scam going around. Your email address will never be sold or distributed to a third party for any reason. Costco shipped the wrong item. These goods, and they are now out of pocket for the cost of item. The wrong item to a third party for any reason i ordered some edging my. ), i received from you: ( description of item or items received ) service satisfaction! 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